Computer Support Plans
Davespc offers preventative maintenace support plans to help your home or business make the most of your technology investment.
The benifits of using preventative maintenance include:-
- prevent costly computer downtime
- fast priority service when problems do occur
- fixed costs for your computer maintances over a 12 month period
- know about potential problems at your site, and have strategies to lower loss of productiviey that will save time and money
Along with fast, priority service when problems do occur, daves pc will provide regular preventative maintenance and recommendations to reduce unexpected expenses and costly downtime
We work with you to not only ensure that your computer systems are stable and solve problems as they arise, but also to ensure that computers become a strategic part of you business through sound advice and ideas.
What computer Support Plans Do we offer?
We offer three Computer Assurance plans, Gold, Silver and Bronze.
Our computer assurance plans are customised to meet your needs. This means that we first sit down with you to gain a good understanding of your computer and technology needs and what you want to achieve. Together we then identify the issues you wish to resolve. Once we have this understanding we provide you with a number of alternative solutions, along with a computer assurance plan that will suit your needs.
| Annual Benefits |
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Silver
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Gold
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| Phone Support |
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| Support via romote access |
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| Email Support |
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| Call back response time |
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| On site Support within |
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| Network healthcheck |
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| It strategy meeting monthly |
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| Unlimited onsite support |
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| Monthly Proactive report |
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| Contract time |
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| Paid Direct Debit |
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| Guarntee |
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| What is it | Benefit | |
| Phone Support | ||
| Support via remote access | allowing Davepc to take control of your computer and actually see your problem on their screen remotly , and fix it if able | Save time and money, you are not paying a call out fee, and more often then not ,the problem can be solved there and then. |
| Email Support | with step by step instructions if required | Save money by being able to fix the problem yourself and have a record in case the event happens again |
| Call back response time | Consultat will get back to you within particular time period depending on your level of cover. | You will always have a guarenteed timeframe in which you know someone will initially assist you with you computer/technolgy issue |
| On site Support within | In a level 1 situation, a consultant will be at your workplace within a guarenteed timeframe | You will always have a guarenteed timeframe in which you know someone will come to your site and fix your critical problem(s) |
| Network healthcheck | A consultant will attend your site once per month to check that all the computers on your network are up to date and also check for potential future hardware issues | Through regular checkups and monthly monitoring of components, there is a greater chance of identifying potential hardware/software risks and failing components. This also greater lowers the risk of data loss, saving countless down time. |
| It strategy meeting monthly | Once per month a consultant will discuss the health of your network and consult with you on any future improvements or new initiatives that could be applied. | Get a better understanding on the robustness of your computer network as well as an indication on new innovations in the IT market, which can save money in the short, mid and long term |
| Unlimited onsite support | In level 1 situations, a consultant will work to resolve the issue for as long as is required. There is no limit to how often a consultant will come to your site per month for a level 1 situation | No matter how often there is a major computer issue or how long it takes, there will be no limit to how often or long a consultant will spend fixing it |
| Monthly Proactive report | Once per month you will receive a report on any potential issues found during the netwotk healthcheck. You will also receive in writing any suggestions discussed during the IT strategy meeting. | Have a clear indication of potential problems at your site. Putting in place strategies to lower loss of productivity. Save time and money by putting in place new concepts in the market. |
| Contract time | The time that the it support contract is in force before it will need to be renegotiated. | Have a clear understanding of costs over the period of time – the costs are fixed |
| Paid Direct Debit | Paying for your invoice directly into a bank account | Save time by simply depositing payment directly into the account |